Oceania Public Safety Organisation

Protecting the community

This Oceania public safety organisation wanted to improve response times and better coordinate its resources. Working with Fujitsu, it implemented a Computer Aided Dispatch (CAD) system capable of real-time sharing of incident details, resource location and status tracking between police, fire, state emergency services and ambulance agencies. This has improved operational response times, the safety of frontline responders and the community.


Integrate multiple systems to create a unified
emergency response system across Oceania.


  • Fujitsu Computer Aided Dispatch system

We’ve established a system that makes it easier for our emergency responders. The better able they are to do their job, the more lives we’ll save.

Representative, Oceania public safety organisation


system to support
the community

  • Industry: Public safety
  • Location: Oceania
  • People: 2,000

About the customer

This Oceania public safety organisation provides policing and emergency management services to the community. It is equipped to provide emergency response services for severe storms and floods, road crash rescue and a range of other general rescue and community support roles through volunteers.

Integrating emergency response teams

Mission critical is an overused phrase. However, it seems appropriate when describing the work of this Oceanian state’s emergency services. Coordinating the response of the state’s police, fire, emergency services and ambulance services can be a matter of life or death.

This state wants its emergency response to be quick, efficient and connected. Having separate, ageing Computer Aided Dispatch systems was not ideal. “We had four emergency service organisations with four different systems,” says a representative at the Oceania public safety organisation. “There was an obvious opportunity to integrate call-taking and dispatch.”

The business case centred on stripping out duplication of effort and cost savings. At an operational level the impact was more stark: this organisation could be faster to have response teams on site, and those teams would be equipped with the most up-to-date information. “It’s about getting the right resources to the right place at the right time,” says the representative.

Real-time sharing of incident details and status updates

The Fujitsu Computer Aided Dispatch (CAD) is the first all-agency system in Oceania covering all emergency services. It allows for real-time sharing of incident details, resource location, hazards and warnings as well as status tracking between police, fire, state emergency services and ambulance agencies.

Fujitsu delivers the CAD system alongside configuration, customisation, interface development, training materials and ongoing support and maintenance services. The first agency to go live was the police, the largest and busiest of the services. The fire service was then brought onboard, followed by the ambulance service. Implementation had to work around the bushfire seasons.

“We had a good set of project principles at the start. But the important thing was the partnership with Fujitsu. When you select a technology provider, it’s not just about the technology, it’s the people,” says the representative. “Throughout, we dealt with Fujitsu teams in Oceania. That was important to us. We didn’t want to be working around US or European time zones.”

Improving response times and the accuracy of critical incident information

CAD significantly improves response times and the accuracy of critical incident information. Managing emergency calls and dispatch through a common system helps coordinate emergency response and eliminates a number of manual processes. With data at their fingertips, emergency teams now work off consistent information.

The representative says it has improved communication between teams. Information is more certain, there are fewer human errors and response management has a clearer view of available resources. “It’s a lot easier to identify the nearest or most appropriate resource. We’re also able to track teams and vehicles. For instance, we can let teams onsite know the ETA of an ambulance. In comparison, the old system was like flying blind.”

Post event, it is easier to examine data to identify possible improvements. There is a consistent pool of event data capable of being shared among agencies. “The most pleasing aspect is that we have established a system that makes it easier for our emergency responders to do their jobs,” says the representative. “The better able they are to do their job, the more lives we’ll save.”

Related Customer stories

Government of Canada
A large-scale 10-year transformation program - Benefits Delivery Modernization - enables Canada to become more agile in policy implementation and improve its citizens’ experience when accessing these services.
Uckermark District
How does the “Smart Uckermark District” takes the leap into the digital age? Interdisciplinary co-design workshops to develop ideas, fields of action, and measures for digital transformation provided answers to this question.
City of Helsinki
Fujitsu as a core partner in giving City of Helsinki the solid digital foundations development of new services to effortlessly anticipate and meet the particular needs of the residents.
Employers’ Initiative on Domestic Abuse (EIDA)
An integrated technology platform works as a perfect springboard for EIDA to transform digital capabilities, enabling growth and connecting its members
Zentraler IT-Betrieb Niedersächsische Justiz
NetApp StorageGRID as highly scalable storage architecture for digitizing judiciary case files
City of Stockholm
Rolling out Europe’s largest Microsoft 365 educational deployment and enabling remote working for up to 140,000 users in just a few days
Water being poured into a glass
Botanical Water Technology
Track and Trust service uses blockchain to ensure end-to-end transparency and traceability of processes
Auckland University of Technology
AUT is doubling the national sustainability score for the education, health and welfare sector
Public Hospital in Hong Kong
PalmSecure improves patient experience with accuracy and security - completely contactless and hygienic